Subscribe & Save

No. Our one-time purchase option allows you to explore our wide range of products at your own pace, without any commitment. It's a great way to try different selections and find out what your dog loves the most.

Our subscription service is designed for those who appreciate the ease and convenience of having The K9 Kitchen’s wholesome and nutritious meals delivered regularly to their doorstep, ensuring your dog never runs out of their favourite food.

Whichever option you choose, our commitment to quality, convenience and customer satisfaction remains the same. We're here to support your dog's health and happiness, offering the flexibility to adapt our service to fit your needs.

1. Open the product you would like to order.

2. Select the size and quantity required.

3. Under Purchase Options, select Subscribe and Save.

4. Choose your preferred delivery frequency:

   • Every 14 days

   • Every 21 days

   • Every month

   • Every two months

5. Select Add to Cart.

6. In your cart, check that the products, quantities and delivery frequency are correct.

7. Choose the date and time slot for your first delivery.

8. Select Check Out, enter your delivery and payment details and complete your order.

Your subscription will then renew automatically according to your chosen schedule using the payment method provided.

You will receive 10% off eligible products included in your subscription.

Your subscription saving is applied automatically, so you don't need to enter a discount code each time your order renews.

No. There is no minimum order value required to receive your 10% subscription saving on eligible subscription products.

Spend AED 500 or more on your subscription order and you'll receive FREE delivery.

If your subscription order is below AED 500, our normal delivery charges will apply.

Choose the schedule that works best for you and your dog:

• Every 14 days

• Every 21 days

• Every month

• Every two months

If your needs change, you can adjust your delivery frequency through your subscription management area.

Yes. We know that your dog's needs and preferences can change.

You can manage your subscription and adjust the products included in your upcoming orders.

Yes. You can increase or decrease quantities through your subscription management area.

If you're regularly running out before your next delivery, you can increase your quantities or change to a more frequent delivery schedule. If you have too much left over, simply reduce the quantity or extend the time between deliveries.

Yes. You can edit the products in your subscription without having to cancel the entire subscription.

This makes it easy to change flavours, add treats or adjust your dog's selection over time.

Yes. You can change how frequently you receive your subscription.

Simply choose the frequency that works best for your dog's needs.

Yes.

If you still have plenty of food, you're travelling or simply don't need your next order, you can skip an upcoming delivery through your subscription management area.

Your subscription will then continue according to your schedule.

Yes. If you don't need deliveries for a period of time, you can pause your subscription and resume it when you're ready.

There's no need to cancel and start again.

Yes. You are not locked into a long-term contract.

You can cancel your subscription if you no longer wish to receive recurring deliveries.

Yes. Any changes that affect your next scheduled delivery must be made before 12pm the day before your delivery.

This includes:

• Changing products or quantities

• Changing your delivery date

• Skipping a delivery

• Pausing your subscription

• Cancelling an upcoming subscription

Changes made after 12pm may not take effect until your following scheduled delivery, as your order may already be entering our preparation and fulfilment process.

The simplest way is to select Manage Subscription in one of your K9 Kitchen subscription emails. The secure link will take you directly to your subscription management area, with no password required.

You can also access your subscription through the customer account area on The K9 Kitchen website. Please use the same email address you used when placing your subscription order.

From there, you can manage your products and quantities, change your delivery frequency, skip or reschedule a delivery, pause your subscription or cancel.

If you can't find your subscription email or need help accessing your subscription, please contact The K9 Kitchen team on WhatsApp and we'll be happy to help.

Your first payment is taken when you place your initial subscription order.

Future subscription orders are automatically charged to the payment method associated with your subscription when the next order is processed.

No. That's the convenience of subscribing.

Once your subscription has been set up, your future orders are automatically created according to the delivery frequency you've chosen.

Yes. You can have different products on different schedules if that works better for you and your dog.

For example, you may want your dog's regular meals delivered every 14 days while receiving treats or other products less frequently.

Simply adjust your subscription.

You can change your quantities or delivery frequency to suit your dog's changing needs.

If you're running out too quickly, increase the quantity or choose a more frequent delivery. If you have food left over, reduce the quantity, extend your delivery frequency or skip your next delivery.

Occasionally, a product may be temporarily unavailable.

If this affects an upcoming subscription order, The K9 Kitchen team will contact you where necessary and help find the most suitable solution.

Subscription products already receive a 10% saving.

Additional promotional or discount codes may not be used in conjunction with the subscription discount unless specifically stated as part of the promotion.

Yes. If you move or need an upcoming order delivered to a different address, please update your delivery details before the 12pm day-before cut-off.

There's no need to cancel your subscription.

You can skip your upcoming delivery, pause your subscription or adjust your schedule and resume your regular deliveries when you're ready.

Just remember to make any changes by 12pm the day before your scheduled delivery.

Subscribing is the easiest way to make sure your dog never runs out of their K9 Kitchen favourites.

You'll enjoy:

• 10% off your subscription products

• FREE delivery when you spend AED 500 or more

• Automatic recurring orders

• Your choice of delivery frequency

• The flexibility to change quantities and products

• The option to skip or reschedule deliveries

• The ability to pause or cancel

• Less time placing repeat orders

• More peace of mind knowing your dog's food is taken care of

If you're unsure how much to order, need help setting up or changing your subscription, or have a question about an upcoming delivery, please contact The K9 Kitchen team on WhatsApp.